Soalan Lazim
 
Driving License
 
Frequently asked question to Kurikulum Pendidikan Pemandu (KPP) bases on learning outcome.
 
Frequently asked question to upgrading Lesen Memandu Bersalut Plastic (laminated) implementation to Lesen Memandu Bersekuriti Tinggi.
 
Does the Road Transport Department (JPJ) set rates for driving courses at Driving Institutes?
Road Transport Department (JPJ) do not set the price to learn to drive at any Driving Institute. As a learner driver candidate, it is the sole responsibility of the candidate to make a comparison in terms of price and quality of services offered several Driving Institutes prior to making the decision to learn to drive at any Driving Institute.
Can a PDL be converted to Competent Driving License a month before its expiration?
According to established procedures, applications to convert a PDL License to Competent Driving Licence is allowed only within 7 days prior to expiration. If the license exchange transaction is made within 7 days prior to expiration, the license qualifies only for a one year duration.
Is a Probationary Driving License eligible to apply for an International Driving Permit (IDP)?
Only Competent Driving License holders who are 18 years and above are eligible to apply for an International Driving Permit (IDP). PDL holders are not eligible.
Is Driving License Trial foreign exchange eligible for driving license in Malaysia?
Yes, holders of foreign driving licenses such as PDL License (PDL) and Competent Driving License (CDL) are eligible to apply for a conversion to a Malaysian driver's license and will be granted Class B and D only.
How can people with disabilities (PWDs) obtain a driving license. Are there any discretions allowed for these people?
The terms for disabled people are the same as regular applicationa. However, people with disabilities are allowed to bring a vehicle that has been modified for the practical test.
What is the age eligibility for Goods Vehicle Driving License (GDL)?
According to the Road Transport Act (APJ) 1987, the set age requirements for the application of Goods Vehicle Driving License (GDL) is 21 years old and above.
My Learner Driving Licence (LDL) have expired for more than two years. Will I still be able to renew them to allow me to sit on the practical test?
Learn Driving Licence (LDL) may be renewed for a period of 3 or 6 months but not beyond the aggregate of 2 years from the date of issuance. If beyond this period, the candidate must repeat all elements of training and testing for the Learner Driving Licence (LDL).
My PDL license was revoked for an offense under the KEJARA system. Am I entitled to appeal for an exemption from Test Part 1 at HQ?
Exemption for Test Part 1 is only given to applicants who fail to renew their driving license within the stipulated time. This means that holders of licenses that have been revoked under KEJARA are not allowed to drive.
Expired Drivers License
How long is the license period if I do not renew? . For P License, it is a year and for a CDL it is three years.
I have a Probational Driver License and plan to drive a taxi. Can I apply for a Public Services Licence (PSV)?
According to the Road Transport Act (APJ) 1987, PDL holders are not eligible to apply for the Public Service Vehicle Licence (PSV). Applicants should hold a Competent Driving License (CDL) and not less than 21 years old and have a satisfactory level of health before they are eligible to apply for a public driver's license (PSV).
Vehicle
What are the documents to be submitted if the registered owner's representative is present for the purpose of extending a vehicle registration certificate ?
Only the original vehicle registration certificate.
What is the purpose of a certified copy of vehicle registration?

A certified copy of a vehicle registration means the original vehicle registration certificate is not available due to the following reasons: -

  • loss : not in possession and safekeeping due to loss, theft and other reasons to that effect, or
  • perish : not in possession and safekeeping due to fire and other causes to that effect, or
  • damaged : in possession and safekeeping but the information cannot be read properly due to rot, burn, fade and/or other reasons to that effect.

The new vehicle registration certificate issued by RTD is named a copy of the vehicle registration certificate.

What is the meaning of Vehicle Registration Certificate Extensions?
Extension of a Vehicle Registration Certificate means that the original Vehicle Registration is still available but additional payment information cannot be printed because the space is full. The original vehicle registration certificate will be taken back by the RTD and a new Vehicle Registration Certificate will be issued by the RTD cited as the Vehicle Registration Certificate Extensions.
What should I do if the vehicle's LKM is not renewed for more than a year?
If the vehicle's LKM is not renewed for more than a year, the vehicle should be taken to Puspakom to get a vehicle inspection report (b2). After that, the owner / representative must be present at the RTD office along with the B2 Report, original vehicle registration certificate and sufficient payment for renewal.
When can the exytension of certificate of registration can be done?
Anytime. Usually, when you want carry out any transactions such as LKM payments, change of possession or others, and the counter staff finds that the space for payments is already full.
Can a motor vehicle be registered if the chassis number has been tampered with?
No, because according to Section 10 APJ 1987, no motor vehicle shall be registered unless the vehicle has engine and chassis numbers that are legible, clear and untouched.
Can the LKM renewal be paid in advance of the expiry date of MCB?
Renewal is allowed two months ahead of the expiry of LKM.
Can a representative of the registered owner of the vehicle go to the RTD Office for the purpose of vehicle registration certificate extension?
Same as LKM payment, representatives are allowed to attend on behalf of the registered owner for the purpose of vehicle registration certificate extension.
My LKM has expired, but I need to Puspakom for vehicle inspection. Please advise.
Registered owner / representative must make an application for temporary travel permit at an RTD Office, on condition that the electronic insurance requirements have been entered in the RTD systems. No fee is charged for the temporary travel permit.
Technical
Are electric bikes allowed to be used on the road?
The use of electric bikes on the road is not allowed. They can only be used on private property. This is due to the difference of maximum speed of electric bicycles with other vehicles that can have various implications on the road.
Do electric bikes have to be registered with JPJ?
Electric bikes do NOT need to be registered with RTD to be used.
Do I have to get RTD approval to install NGV in private vehicles?
You do not need to apply for approval from RTD to install NGV in private vehicles. Once installed, you can go to PUSPAKOM for the inspection.
Does sunroof installation needs approval from the RTD?
Sunroof installation requires the approval of the RTD to ensure the installation is properly done.
Is an engine conversion from Daihatsu Charade Daihatsu Charade 1.0 to a Daihatsu Charade De Tomaso 1.6 allowed by JPJ?
A Daihatsu Charade Espri 1.0 engine conversion to a Daihatsu Charade De Tomaso 1.6 is allowed if no adjustment is made to the base engine mounting of the vehicles.
When installing a steel liner, is an application required?
For your information, the construction of a vehicle must be in accordance with an approved technical plan. A steel liner can be installed to replace a rotting or damaged wooden floor. However, an application must be submitted to the Automotive Engineering Division of the nearest state RTD office.
What are the conditions to change a commercial vehicle's cabin?
To change the cabin, only those of the same makes are allowed, and it must not involve any welding work.
What are the requirements to convert the engine of a vehicle?

Conversion shall be in accordance with the regulations under Kaedah-Kaedah Kenderaan Bermotor (Pembinaan & Penggunaan)1959 L.N. 170/1959.

  • The structural conditions of the vehicles must be good especially the chassis frame.
  • No structural alterations can be done on the front cross member, steering linkage and steering box.
  • No modification can be done on the base engine mounting and no welding on additional structural engine mounting.
  • Tiada pengubahsuaian pada 'base engine mounting' dan tiada kimpalan pada struktur tambahan 'engine mounting'.
  • Vehicle emissions must not exceed 50% opacity. (For diesel engines only).
  • Pass the brake efficiency test at the inspection lane.
What should I do if my engine conversion failed the PUSPAKOM inspection due to an interference in the engine mounting?
Please bring the PUSPAKOM inspection report PUSPAKOM to the nearest State RTD for verification. If it is true there is an interference, the owner must obtain certification from a Professional Engineer registered with the RTD to confirm the safety of the vehicle on the road.
What is the maximum limit for the engine conversion of Proton vehicles?
The RTD has issued a directive to disallow the conversion Proton cars other than the Perdana model with an engine capacity of 2000 cc. This is because the structure of the body, brake and suspension systems for SAGA, ISWARA, WIRA and WAJA and others cannot cope with the high force discharged by a 2000cc engine.
Automated Enforcement Systems (AES)
What is AES?
  • An automatic enforcement of traffic laws, and is a continuation of the Road Safety Plan 2006-2010.
  • On-going efforts of road safety activists (JPJ, PDRM, JKJR, MIROS, JKR) focusing on 4E (Engineering, Enforcement, Education and Environment).
  • Necessitates adaptations of the enforcement system to be sustainable in driving attitude changes regardless of the increase in number of vehicles, drivers or constraints in enforcement.
  • A system based approach that could change the attitude of Malaysian drivers.
  • A tracking system that automatically records traffic offenses using sensors installed on the road and imaging system that captures photo and video images of traffic violations.
Why do we need AES?
  • Electronic enforcement of traffic offenses is one of the methods of enforcement.
  • AES is an enabler that embodies all efforts towards achieving the target of the Road Safety Plan 2006-2010 in reducing accidental death.
  • An adaptation of an enforcement system that is sustainable in driving attitude changes regardless of the increase in number of vehicles, drivers or constraints in enforcement.
  • AES is able to change the attitude, behaviour and driving culture through enforcement that is:
    • 24 hourd
    • Not seasonal
    • No human intervention
  • To increase the level of Perception Of Being Caught (POBC) among road users. (On weekdays 25%, rising to 50% during festive period during Ops SIKAP, compared to 80% to 90% in developed countries.
  • The solution to the cost of treating and rehabilitating over 800 accident prone areas in the country, which is very high and very time consuming.
How does AES function?
  • AES is able to automatically detect and record any traffic offenses as soon as they are committed in accident-prone areas where the system is installed.
  • AES implementation covers offenses such as:
    • Beating the traffic light
    • Speeding
  • Information of these offenses is then sent in real time online to the AES Control Centre. The information is processed to identify the driver/owner of the vehicle based on the information in the RTD database.
  • Summons will be issued automatically and sent by mail to the person who is summoned (OKS).
  • The system automatically sends the information to the court for trial if the OKS chose not to pay the compound or decided to go for trial.
What are the advantages of traffic enforcement through AES over the existing methods?
  • Increased effectiveness of enforcement actions by detection and the issuance of summons in a transparent, accurate and continuous manner.
  • Enforcement officers do not have to manually record the offenses at the side of the road all the time.
  • An enforcement system that is safe, confidential, trusted and continuously available. It is able to operate 24 X 7 X 360, day and night, in all weather conditions.
  • Without human intervention. This will enhance the integrity of enforcement (not seasonal, no interaction with offenders and corrupt elements in the streets).
  • Capable of detecting offenses committed by private, commercial and public transport vehicles.
  • Calibration for each fault detection and image-recording instrument are made in accordance with the 2007 National Measurement Act so that the recorded offense will be a prima facie case.
  • Transmission of data/image is difficult to be intercepted because they are encrypted and sent automatically after offense detection.
  • AES is a direct the trigger for the purpose of teaching/shaping our drivers to adhere to road traffic regulations.
  • The system structure is designed so that legal action cannot be denied or disputed in court by the offender. It facilitates prosecution by providing evidence that is acceptable to the court (Control Centre is linked to all Traffic Courts).
  • AES will not cause traffic jams.
  • AES can be used to enforce other offenses in the future, such as: -
    • Crossing the double line;
    • Overtaking on the left side of the road;
    • Overloading;
    • Cut the queue;
    • Restrictions on heavy vehicles entering the city;
    • Enforcement of bus routes.
Is AES effective in reducing the rate of road accidents?
  • Electronic enforcement system has been implemented in 90 other countries around the world.
  • In Southeast Asia, Thailand and Vietnam have implemented a digital traffic enforcement system.
  • Examples of the effectiveness of AES in other countries:
  • France - The mortality rate went down 27% in the first 3 years of the use of the automated enforcement system.
  • Germany - In the installed locations, speed reduction has become a culture (vehicle speed reduction and compliance of 80% at locations where speed sensor cameras are installed).
  • Kuwait - Accidents decreased by 48%.
  • United Kingdom - Traffic violations decreased by 6% from the total number of registered vehicles.
If AES is so effective, will this system no longer be needed in the future?
  • If AES was so effective, it would reduce the number of summonses issued. However, there are still issues that need to be considered:
    • 9% of road users are habitual offenders.
    • Vehicle volume grows at 10% per year.
    • The number of licensees increases.
    • Road increases.
    • Black spot locations will also change with repair works done in the area.
    • The important issue is not the number of summonses issued but the need for a solution to the unresolved lawsuit.
Which agency will be responsible for implementation of AES?
  • The Ministry of Transport Malaysia is the proprietor (owner) of AES.
  • Agencies under the Ministry of Transport are directly involved in the implementation of the AES:
    • JPJ is directly responsible for implementing AES and is the end-user of the AES system.
    • MIROS is responsible to determine the black spot locations for the camera installations and to study the effectiveness of AES.
    • JKJR is responsible for advocacy and road safety awareness campaigns on AES.
What are the roles of PDRM in AES?
  • PDRM will utilise AES to track offenses and carry out traffic duties.
  • The AES Control Centre has control rooms for PDRM dan JPJ.
  • Mobile AES units will be administered by PDRM and JPJ.
How is the location for AES camera installation determined?
  • The locations for the AES cameras are determined by MIROS with the help of JPJ, PDRM and the JKJR.
  • The basic information that is used is based on the police accident report (Pol.27).
  • Data from this report was analysed by MIROS to identify the coordinates of the accident locations.
  • These locations were scored (ranked) according to accident cases. Accidents are scored from high to low - accident cases, serious injuries, minor injuries and minor accidents. Locations that accumulated the highest scores were given priority for AES camera installation. The locations were also verified.
How many cameras will be installed?
  • 566 speeding cameras.
  • 265 traffic light cameras.
  • A total of 831 cameras.
  • 250 units (30%) of the total are mobile units - the mobile cameras are operated in accident-prone areas that have no infrastructure (electricity, communication range, etc.) for the installation of static camera.
Will the public be upset with the Government's implementation of AES?
  • The implementation of the AES may cause a public outcry because the system will drastically change driving behaviour in a short time. However, people have the option to not break the law.
  • AES will be implemented gradually. It is expected to be 100% completed within 18. This period is sufficient for the government to implement awareness and advocacy programs.
  • The advocacy program is the responsibility of the Road Safety Department (RSD) to ensure understanding and acceptance of people towards compliance with traffic laws, the responsibility to resolve traffic offenses and road safety awareness.
  • The advocacy program is the responsibility of the Road Safety Department (RSD) to ensure understanding and acceptance of people towards compliance with traffic laws, the responsibility to resolve traffic offenses and road safety awareness.
KEJARA

Soalan Lazim Mengenai Sistem Kejara

1.     Apakah yang dimaksudkan dengan Sistem Kejara

Sistem Kejara adalah singkatan kepada Sistem Kesalahan Jalan Raya, Iaitu suatu prosedur  pemberian mata demerit kepada pemandu kenderaan motor yang melakukan kesalahan terjadual di bawah Akta Pengangkutan Jalan 1987 dan Kaedah-Kaedah di bawahnya.

2.     Apakah yang dimaksudkan dengan kesalahan terjadual

Merupakan senarai kesalahan yang telah ditetapkan di dalam Kaedah-Kaedah Pengangkutan Jalan (Mata Demerit) 2017 yang mana menyenaraikan kesalahan dan jumlah mata yang akan diberikan kepada pemandu

3.     Berapakah jumlah kesalahan terjadual yang telah disenaraikan dalam Kaedah-Kaedah Pengangkutan Jalan (Mata Demerit) 2017

23 Kesalahan

4.     Bilakah Sistem ini akan dikuatkuasakan

Sistem ini akan mula berkuatkuasa pada 15 April 2017

5.     Bilakah mata demerit diberikan kepada pemandu

Pemandu yang melakukan kesalahan terjadual akan disaman dan apabila membayar kompaun atau mendapat hukuman daripada Mahkamah.

6.     Apakah kesan daripada pemberian mata demerit ini.

Mana-mana pemandu yang melakukan kesalahan terjadual akan diberikan mata demerit seperti berikut:

Peringkat

Tindakan

Lesen Memandu Kompeten (CDL)

Lesen Memandu Percubaan (PDL)

20 mata pertama

Amaran

Batal

20 mata kedua

Lesen digantung 6 – 8 Bulan

-

20 mata ketiga

Lesen digantung 8 -10 bulan

-

20 mata keempat

Lesen digantung 10 – 12 bulan

-

 

7.     Adakah lesen memandu boleh dibatalkan

Ya, Lesen Memandu Kompeten (CDL) boleh dibatalkan oleh Ketua Pengarah JPJ apabila pemandu tersebut telah menjalani tiga kali penggantungan lesen memandu dalam tempoh lima tahun, manakala bagi Lesen Memandu Percubaan (PDL) boleh dibatalkan apabila mata demerit mencapai 20 mata atau lebih.

8.     Bolehkah pemandu yang telah mengumpul sejumlah mata demerit membuat rayuan untuk memdapatkan pengurangan mata

TIDAK.

Pengurangan mata demerit sebanyak 50 peratus hanya boleh diberikan dalam keadaan berikut:

i.       mana-mana pemandu yang tidak melakukan kesalahan terjadual dalam tempoh dua belas bulan daripada kesalahan terakhir; atau

ii.      JPJ telah menawarkan kursus pemulihan kepada pemegang lesen memandu yang telah mengumpul sejumlah mata demerit

9.     Berapa kalikah insentif pengurangan mata ini boleh diberikan kepada pemegang lesen memandu

Insentif ini hanya diberikan sekali sebelum tempoh penggantungan atau sebelum pembatalan lesen memandu

10.     Apakah kesan daripada penggantungan/pembatalan lesen memandu ini

i.         Tidak boleh memandu dalam tempoh penggantungan/pembatalan

ii.       Tidak boleh memohon lesen memandu apa-apa kelas dalam tempoh penggantungan/pembatalan

iii.     Lesen memandu dan kenderaan pemandu akan disenaraihitamkan dalam tempoh penggantungan/pembatalan

11.     Apakah menjadi satu kesalahan mana-mana orang yang memandu ketika lesen memandunya digantung atau dibatalkan.

Menjadi satu kesalahan jika mana-mana pemandu yang memandu suatu kenderaan motor ketika lesen memandunya digantung atau dibatalkan.  Kesalahan ini akan dikenakan hukuman denda tidak kurang daripada tiga ribu ringgit dan tidak melebihi sepuluh ribu ringgit atau boleh dipenjarakan selama tempoh tidak melebihi tiga tahun.

12.     Semasa lesen digantung saya telah melakukan kesalahan terjadual.  Adakah saya masih lagi diberikan mata demerit.

YA. Mata demerit tetap akan diberi walaupun ketika lesen memandu saya sedang digantung

13.     Apakah kesan daripada pembatalan lesen memandu ini

Apabila suatu lesen memandu dibatalkan oleh Ketua Pengarah di bawah Kaedah-Kaedah Pengangkutan Jalan (Mata Demerit) 2017, seseorang itu boleh memohon semula lesen memandu baharu (bermula dengan Lesen Belajar Memandu LDL) iaitu selepas dua belas bulan daripada tarikh pembatalan lesen memandu itu

14.     Adakah penggantungan/pembatalan lesen memandu kompeten akan memberi kesan kepada lesen Memandu Kenderaan Perkhidmatan Awam (PSV) atau Lesen Memandu Kenderaan Barangan (GDL).

YA. Penggantungan/pembatalan lesen memandu kompeten akan menyebabkan lesen vokasional (GDL dan PSV) sesorang itu turut digantung atau dibatalkan  

15.    Bagaimanakah caranya orang awam menyemak jumlah mata demerit

Sebarang pertanyaan berhubung dengan sistem pemberian mata demerit boleh diemelkan kepada kejara @jpj.gov.my

16.    Bagaimanakah cara JPJ memaklumkan mengenai penggantungan/pembatalan lesen memandu.

JPJ akan mengeluarkan notis amaran, penggantungan atau pembatalan lesen memandu kepada pemegang lesen memandu secara pos berdaftar kepada alamat pemegang lesen memandu

17.    Bilakan penggangtungan atau pembatalan lesen memandu itu bermula

Penggantungan atau pembatalan lesen memandu akan bermula apabila pemegang lesen memandu itu menyerahkan fizikal lesen memandunya di mana-mana pejabat JPJ yang ditetapkan oleh Ketua Pengarah dalam tempoh Dua Puluh Satu (21) hari daripada tarikh penyampaian notis itu dibuat atau selepas 21 hari daripada tarikh penyampaian notis itu

18.    Apakah yang akan berlaku sekiranya lesen memandu tesebut tidak diserahkan

Tindakan penggantungan/pembatalan tetap juga akan dilakukan sebaik sahaja tempoh Dua Puluh Satu hari (21) itu tamat.

19.    Lesen memandu saya telah digantung sebanyak tiga kali iaitu pada tahun 2017 dan 2018 dan seterusnya pada tahun 2023.  Adakah lesen saya akan dibatalkan.

TIDAK. Lesen memandu saya tidak akan dibatalkan kerana tiga (3) kali penggantungan lesen memandu saya berlaku melebihi lima tahun. 

 << Muat turun FAQ KEJARA >>

 
Complaint
 
Soalan lazim membuat Aduan.
 
Apakah yang boleh saya adu kepada JPJ?
Semua aduan yang berkaitan dengan tindakan dan keputusan JPJ yang dirasakan tidak adil dan tidak mengikut lunas undang-undang yang ditetapkan.
Adakah sebarang bayaran dikenakan untuk membuat aduan?
Tiada. Setiap aduan yang dibuat adalah percuma.
Bolehkan saya membuat aduan bagi pihak orang lain?
Boleh, dengan izin pengadu.
Apakah jenis aduan yang boleh diterima oleh JPJ?
» Kelewatan / tiada tindakan;
» Tindakan tidak adil;
» Kekurangan kemudahan awam;
» Kepincangan perlaksanaan dasar dan kelemahan undang-undang;
» Salah guna kuasa / penyelewengan yang bukan bertujuan mendatangkan keuntungan;
» Salah laku anggota awam;
» Kegagalan mengikut prosedur yang ditetapkan;
» Kegagalan penguatkuasaan; dan
» Kualiti perkhidmatan yang tidak memuaskan.
Bagaimana cara saya membuat aduan?

» Laman web - www.jpj.gov.my
» Telefon - 03-8000 8000
» Faks - 03-8881 0194
» Menulis aduan - http://jpj.spab.gov.my/eApps/system/index.do
» Program Proaktif JPJ - Hari Bertemu Pelanggan
» Hadir sendiri ke Pejabat-pejabat JPJ

Apa yang perlu saya masukkan dalam aduan kepada JPJ?

» Maklumat yang perlu diisi:
- Nama - Jenis Pengadu
- No. Kad Pengenalan - Tajuk Aduan
- Jantina - Butiran Aduan
- Alamat - Aduan Terhadap Agensi
- Negara/Negeri/Daerah - Tindakan yang telah diambil pengadu
- Telefon/E-mel - Tindakan yang dikehendaki dari JPJ
- Pekerjaan

» Maklumat tambahan (berdasarkan keperluan pengadu):
- Kata laluan - No. Faks
- Lampiran - No. Pasport / lain
- Warganegara - Syarikat / Persatuan
- Kerahsiaan maklumat peribadi
Berapa lama JPJ membuat siasatan?

» Standard Operating Procedures (SOP) JPJ, menetapkan bahawa setiap aduan yang dikemukakan mesti diselesaikan dalam tempoh 15 hari.

» Tempoh masa penyelesaian kes tertakluk kepada kategori aduan sama ada kes mudah, sederhana dan rumit. Kes mudah boleh diselesaikan serta merta atau 3 hari. Kes sederhana boleh diselesaikan dalam tempoh 5 hingga 15 hari.

Klik untuk Carta Aliran Aduan