Customer Charter

We strive to uphold our promise to provide services that are FRIENDLY, EFFICIENT and TRANSPARENT by carrying out the activities in the manner stated out as follows:


ENFORCEMENT TRANSACTIONS
No Activity Time Frame
1. Compound Payment 10 Minutes
2. Release of Impounded Vehicle 30 Minutes
3. Vehicle Inspection 30 Minutes
  1. Tinted Windows 30 Minutes
  2. Technical Infractions 30 Minutes
4. Verification of Demerit Points 5 Minutes

TRANSACTIONS FOR PRIVATE VEHICLE REGISTRATION AND LICENSE
No Activity Time Frame
1. Application for New Car Registration (e-Daftar) 10 Minutes
2. Application to Change Registration Number 1 Hour
3. Application for Ownership Transfer 30 Minutes
4. Application to Renew Motorised Vehicle License (LKM) 10 Minutes
5. Application for Copy LKM 5 Minutes
6. Application for Copy of Registration Certificate (RC) 5 Minutes
7. Application for Extension of Registration Certificate (RC) 5 Minutes
8. Application for Refund of LKM 14 Days

TRANSACTIONS FOR COMMERCIAL VEHICLE REGISTRATION AND LICENSE
No Activity Time Frame
1. Apllication for Trade Vehicle License 10 Minutes
2. Application for Temporary Change License 1 Hour
3. Application to Trade Vehicle License Plate (Trade Plate) 1 Hour
4. Application to Renew Trade Vehicle License Plate (Trade Plate) 1 Hour
5. Application for Temporary Postpone / Surrender Trade Vehicle Permit 30 Minutes
6. Applicaion to renew Motorised Vehicle License (LKM) 5 Minutes

TRANSACTIONS FOR DRIVER LICENSE
No Activity Tempoh Masa
1. Issuance of New Driver's License 5 Minutes
2. Renewal of Driver's License, Learner's Permit and Vocational License
5 Minutes
3. Application for International Driving Permit ( IDP )
15 Minutes
4. Application for License Change (Military/Police )
15 Minutes
5. Change From Foreign Driving License That is Eligible for Exemption From Section 5(3) Kaedah-Kaedah Kenderaan Motor Lesen (Lesen Memandu) 1992 30 Minutes
6. Change From Foreign Driving License Under  Section 5(3) Kaedah-Kaedah Kenderaan Motor (Lesen Memandu) 1992 30 Days
7. Application for Copy of Driver's License 5 Minutes
8. Payment for Driving Institute Permit (PIM/SM1)
30 Minutes
9. Payment for Driving Institute Instructor Certificate (SPIM/SM2) 10 Minutes
10 Application for Driver's License Data 15 Minutes

TRANSACTIONS FOR AUTOMOTIVE ENGINEERING
No Activity Time Frame
1. Application for Engine Change 30 Minutes
2. Application for Fabrication of New Bus Body (Lampiran A) 25 Minutes
3. Application for Change of use for Bus (Lampiran B) 25 Minutes
4. Application to Increase Passenger / Install Canvas / Add Side Railings / Advertisement / Tow Boat / Surfboard / Haulladder / Add Fuel Tank / Change auto@manual Transmission / Change Vehicle Cabin 40 Minutes
5. Application to Modify / Change Vehicle Body / Modify Wheelbase / Drive Train for Lorry / Semy Trailer Excluding Buses 40 Minutes
6. Application to Modify Vehicle for Handicapped Persons 30 Minutes
7. Application to Modify Increase of Load Limit 30 Minutes
8. Approval for Commercial Vehicle Plans 80 Minit
9. Approval of Weight Certificate 50 Minutes
10 Accident Vehicle Case ( Repair and Replacement of Controlled Components )